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FAQs

WHAT IS AJANTA INTERNATIONAL WEBSTORE ALL ABOUT?
The webstore www.ajantainternational provides online sales of promotional & corporate gifting items
 
HOW CAN I BUY ONLINE?
You would need to initially Register yourself and Login In. Then you may browse through our product category & select your item with quantity & place your order using your Credit Card: Visa/Master
 
HOW WOULD MY ONLINE ORDERED ITEMS BE DELIVERED?
We have our own logistic tie-up to deliver the products at your doorstep to cities, towns & district H.Q’s only.
 
HOW WOULD MY ONLINE ORDERED ITEMS BE DELIVERED AT A REMOTE LOCATION?
You would then need to give the contact name/address/tel/mob no. of your relative/friend at the closest district/town
 
HOW CAN I KNOW THE STATUS OF MY ONLINE ORDER?
You can track your order online, using the ‘TRACK ORDER’ option
 
HOW DO I CANCEL MY ONLINE ORDER?
For canceling your online order you will need to contact our customer support dept. mentioning your order details. If the ordered items are not yet dispatched your request will be considered after deducting the order cancellation cost of 10% of the order value. If already dispatched, your request of cancellation would not be entertained.
 
WHAT IS THE DELIVERY SCHEDULE OF MY ONLINE ORDER?
Normally within 10-15 working days from the date of your online order.
 
DO I HAVE TO PAY ANY EXTRA TAXES LIKE VAT, CST, etc
No. The online prices quoted are inclusive of VAT, CST, packing & forwarding. Only transporting charges are payable extra
 
WHAT WOULD THE TRANSPORTATION CHARGES BE?
It would be 10% of the total order value for the min: order quantity
 
WHAT IS THE MINIMUM ORDER QUANTITY?
The minimum order value should be Rs: 5,000/-
 
HOW WOULD I KNOW IF MY ORDER IS CONFIRMED?
As soon your payment is processed you would receive an .intimation on the site itself for the confirmation of your order
 
WHAT HAPPENS IF THE ONLINE ORDERED ITEMS ARE NOT IN STOCK (part of full)?
We at Ajanta would make every effort to ensure that adequate stock is available for the products displayed online. If no stock (part or full) is available, our customer support dept. would intimate you accordingly.
 
Can I place bulk orders online?
Yes, you can place bulk orders online, in multiples as stipulated against each product
 
Do I have to register to place orders online?
Yes you do.
 
Is it possible to print my Company name logo etc on the products ordered online?
Yes it is. For order value of Rs: 50,000 & above, Ajanta would do the printing free of cost. Otherwise a flat rate of Rs: 1000/- would be payable.
Do I need to register to shop?
 
Yes.. A new customer has to register before he can shop on Promotion Zone. When you register, your password will be sent to you by email (at the email id provided by you at the time of registering).

You can then use this password to log on and go ahead and shop. It is advisable to change your password to suit your convenience.
 
How do I shop on Promotion Zone?
 
To shop on Promotion Zone, you need to go to our website as in www.ajantainternational.com and log in using your Promotion Zone User Name and Password. You can conveniently browse through the categories of products. If you have selected any product that you wish to purchase, just click on ‘Add to Cart’. This prompt will automatically place the product ordered in the Shopping Cart. You can always shop for as many products as you wish and keep adding them to the shopping cart using the same method.

When you have completed your shopping, you can click on the ‘Checkout’ option and view the items ordered with total value. Please ensure that you have filled in all the required details correctly to ensure prompt delivery of your products.

Once this process is completed you will receive a mail in your inbox which will give you details of your purchase. This confirms that your online shopping process is completed successfully.

It is also possible for you to track your order by clicking on the ‘Track Order’ section.
 
How do I add items to the cart?
 
a) From the home page
You may click on the ‘symbol’ on any of the four products showcased on the home page to add only 1 unit of that item to the cart.

If you wish to increase the quantity for the item(s) selected, click on the ‘Cart’ link to update the quantity. After re-entering the quantity, click on ‘Update Cart’ to reconfirm and then save your changes.
 
b). From the categories section
If you would like to view the products of a particular category you can do so by clicking on the category name on the Home page. If you wish to order for any of these products, you can enter the quantity for that particular product/s, leaving the others blank. The selected products can be added to the Cart by clicking on ‘Add to Cart’.
 
How do I update the order quantity?
 
Use the “Cart” link to modify the quantity of various items ordered. After re-entering the quantity, click on ‘Update Cart’.
 
Is there a minimum quantity that I need to buy?
 
Yes, every product has a minimum order quantity starting from one piece to multiples of 5, 10, 20, 50, 100
 
Is there a minimum order value for my purchase?
 
Yes, the minimum order value is Rs: 3000/-
 
How do I delete an item from my shopping cart?
 
If you wish to delete or modify any items ordered click on the “Cart” link. Make the changes and Click on ‘Update Cart’ to save the changes.
 
What are the different payment options?
 
You can shop on Promotion Zone by using your Credit or Debit card. However, Debit Cards should be either MasterCard / Visa of any nationalized, private, foreign or cooperative Banks viz:HDFC, AXIS, SBI, Deutsche Bank, Karur Vysya Bank, Standard Chartered Bank, United Bank of India, Corporation Bank etc
 
When is my credit card billed?
 
Your credit card will be charged the once you confirm your order at the ‘Checkout’ section.
 
Which is the payment gateway?
 
HDFC Bank payment gateway.
 
Is my information safe?
 
Yes of course. Shopping at Promotion Zone is 100% safe.

This site employs a secure payment gateway using 128-bit SSL encryption. An SSL Certificate enables encryption of sensitive information during online transactions thus keeping your information safe.
 
How do I know if my order has been accepted by Promotion
Zone?
 
Once you have completed shopping on Promotion Zone, you will receive a mail in your inbox which will give you details of your purchase. This confirms that your online shopping process is completed successfully.

However, to double check, click on “Track Order” on the homepage. This will give you the details of the last order you have placed. If by any chance you find your latest order missing, it would mean that that particular order placed by you has not been successful.

If in any doubt, please write to support@ajantainternational.com
 
How will I know if my order has been executed?
 
Once your order has been despatched, we will intimate you by sms/email giving you the Docket No: of the transporter/courier/Regd.Post Parcel
 
When will I receive my ordered item/s?
 
We normally need 10 working days (from the date your order is placed at Promotion Zone) to execute any order that has been taken into our production schedule.
 
Can my order be executed on urgent basis?
 
If you require any particular item from the ordered items earlier than our minimum delivery schedule, we shall make every effort to meet your time frame and intimate you accordingly. If the ordered items are from our ready stock, we can dispatch them within 5 workings days. Any items required on urgent basis will have to be couriered by air and the customer will have to bear the extra cost.
 
How will my order be shipped?
 
We use the services of our approved transporters & couriers and Regd. Post Parcel if required.
 
Can my order be shipped to multiple locations?
 
Yes.
 
a)For Banks/PSU/MNC’s
We would like to simplify dispatch of bulk quantity orders to your branch offices, zonal/regional offices, Head/Central office. We will coordinate dispatches directly to these locations based on details given by you & under intimation to you. This will be economical and fast.
 
b)For Individuals-
Ordered items can be despatched to multiple locations. For every additional location you will be charged a flat 5% extra based on the value of your order.
 
Can I change the shipping address for my orders?
 
Yes, only if the ordered items haven’t already been shipped. To change the shipping address, please send us an email at Support@ajantainternational.com Only when you receive an email in confirmation of the change, will the shipping address be considered as changed

In cases where the items have already been dispatched and the shipment is returned due to the address being wrong or any failure in accepting the goods or any other reasons, we shall inform you accordingly. If the goods need to be re-sent, the cost incurred in the return of the goods as well as the cost in re-sending the same will have to be borne by the customer.
 
If I am based at a remote location, can I still place my order
with you?
 
Yes, but you will need to provide an alternative name & address (of a friend or relative) at the nearest Dist. HQ to enable us to accept your order & process the same.
 
Is it possible for me to increase or reduce the quantities
ordered?
 
Yes, you may increase the quantity of your order but the dispatch schedule of the revised order will also be revised.

Sorry, you cannot reduce the quantity of the ordered items. If the item/s ordered is from our ready stock, we cannot change the dispatch schedule. If the items are not from our ready stock, we would have already taken the items into our production schedule.
 
Is it possible for me to cancel part order or entire order?
 
Yes, it may be possible to cancel part order, if those particular items are not already despatched or taken into our production schedule.

Yes, it is possible to cancel your entire order if not taken into our production schedule or not already despatched, @ flat rate of 5% of the value of the order.
 
If part or entire order is cancelled how do I get a refund of the
same?
 
Refund can be made in two ways. We can either deposit the refund cheque in the designated account no: intimated by you or we can send you our AT PAR cheque
 
Is it possible for me to increase or reduce the quantities
ordered?
 
Yes, you may increase the quantity of your order but the dispatch schedule of the revised order will also be revised.

Sorry, you cannot reduce the quantity of the ordered items. If the item/s ordered is from our ready stock, we cannot change the dispatch schedule. If the items are not from our ready stock, we would have already taken the items into our production schedule.
 
Is it possible for me to cancel part quantity or my entire
order?
 
Yes it may be possible to cancel part order, if those particular items are not already despatched or taken into our production schedule.

Yes it is possible to cancel your entire order if not already despatched or taken into our production schedule at a nominal cost of 5% of the value of the order.
 
If part or entire order is cancelled how do I get a refund of the
same?
 
Refund can be made in two ways. We can either deposit the refund cheque in the designated account no: intimated by you or we can send you our AT PAR cheque
 
Can I specify packing details?
 
All our products are packed in standard packing as mentioned on Promotion Zone. If any special packaging is required, please write to support@ajantainternational.com with the requirement and the order details. An additional cost is chargeable in this case.
 
What should I do if there is a shortage in consignment
received?
 
At the time of delivery if any carton is damaged or tampered with in any matter, please take open delivery, make a list of items missing and get an endorsement from the transporter/courier company. Please contact our customer care dept. at the earliest and we shall take up the matter.
 
What do I do if I haven’t yet received my ordered items, in
the time frame stipulated by you?
 
You have a few alternatives.

You may contact the transporter/courier at your destination and get the status of your consignment by giving them your docket No.

If you are not satisfied with the response from the transporter/courier company you have the option of calling up our Customer Care dept
 
Can I place a repeat order for the same product with my
company logo/message?
 
Yes. We can accept your order for the same product with your company logo/message for upto a period of 6 months OR till the product is available on Promotion Zone. Please write to us on support@ajantainternational.com with the details of your requirement.
 
How do I access and change my personal information?
 
The web developer to incorporate in the website
 
Whom should I contact, if I have any specific further queries
other than those mentioned in your website?
 
You may contact us by using the “Feedback” link in our Website. This information is used to respond directly to your questions or comments. Alternatively you may call our customer care dept.
 
What are overruns/underruns?
 
An overrun/underrun can occur at manufacturing stage on fresh items taken into our production schedule. It is part of the factory quality control process. The factory will produce at least 10% more quantity than ordered for. As the item is produced it is checked for quality and those that do not make the grade are tossed. Items passed the quality control are shipped to our customers. Occasionally, overruns/underruns may also happen with items being imported by us.

You will be invoiced for any overruns which will reflect on your final invoice along with freight and forwarding charges
 
Can it be guaranteed that I receive the exact quantity
ordered?
 
Yes this is possible ONLY if you specifically mention NO UNDERRUNS in at the time of placing your order.